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Adding Additional Pick Ups or Drop Offs
Question: What
is the additional fare for making additional stops
for pick up or drop off?
Answer: We charge $25.00 per additional stop.
For example, if your first pick up is at a hotel and
then another pick up at the airport and you are all
going to the port, the additional fee would be
$25.00.
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Airport Pick Ups
Question: How
will I find my transportation At the Airport
once I arrive?
Answer: All airport pick ups are at the ground
transportation level which is one level below
baggage claim. Your driver will contact you on
the cell phone number you provide in your
reservation to let you know exactly which spot
number they are
located.
 Passengers
arriving on Air Canada, Air Jamaica, Air Transat,
Alaska Airlines, American Airlines, Bahamasair,
CanJet, Continental, Copa, Frontier, JetBlue
Airways, Midwest Airlines, Pace, Skyservice,
Southwest, Sun Country, Sun Wing, Taca, TAM
Brazilian, Virgin Atlantic and WestJet will proceed
to the lower level of the airport Gate A15
 Passengers
arriving on Aer Lingus, AeroMexico, Air Comet,
AirTran Airways, British Airways, Delta, Lufthansa,
Northwest Airlines, Spirit, United and USAirways
will proceed to the lower level of the airport Gate
B15
Question: How
will I find my transportation At the Cruise
Port once I disembark?
Answer: All Cruise Port pick ups are in the
"Prearranged Transportation" pick up area of the
port. Your driver will contact you on the contact
you on the cell phone number you provide in your
reservation to let you know exactly where they are
located.
Please also click here to read
important information about Disembarking Your Cruise
Ship
Question: What
if I do not have a cell phone with me?
Answer: We highly recommend that you get one.
Pay phones are few and far between nowadays. Once
your reservation is made, you will be given the
telephone number for our 24 hour dispatch desk that
you will be able to call. The dispatch desk will be
able to connect you directly with your driver. That
said, we strongly encourage you to bring your cell
phone with you and ensure that it is fully charged
on the day of your travel.
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Baggage Policy
Question: How
much luggage can we bring with us?
Answer: Generally, all of our shuttles are
designed to accommodate up to 2 (two) large
suitcases per passenger and 2 (two) carry-on bags
each.
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Cancellation and Refund Policy
Question: What
is the cancellation and refund policy?
Answer:
Customers who cancel a
reservation made through our web site or by
telephone is entitled to a refund minus a $10.00 per
person each way. In order to receive a refund, you
must use the Refund Request Form on our website and
travel cannot be within the next 48 hours.
Cancellation of travel
within 48 hours of travel under any circumstance is
100% Non-Refundable. Cancellation requests are not
accepted by telephone. Travel purchased using
a promotion code is 100% Non-Cancellable,
Non-Changeable & Non-Refundable. This includes our
“Last Minute Specials” as well.
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Child Restraint
Devices
Question: Do
you offer Child Restraint Seats?
Answer: We do not offer Child Restraint Seats,
however you are more than welcomed to bring your
own.
A Word On Child
Restraint Devices (Car Seats)
We are often asked if we supply Child Restraint
Seats onboard our shuttles. The answer is no, we do
not. The United States does not require children to
travel in Car Seats in commercial vehicles. Parents
are encouraged to bring their own car seats if they
choose. We have heard parents say that they don't
believe it's safe for a child to travel in a shuttle
without a car seat. We understand the concerns
parents have and offer this advice. Our shuttles
have a maximum speed governor of 70 Miles Per
Hour....an airplane travels at speeds in excess of
500 miles per hour. In short, we encourage you to
bring your car seats for your children when you
travel.
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Driver Gratuity
(Tipping)
Question: Why
isn't Driver Gratuity Included In The Fares?
Answer: We believe gratuity should be based on
the satisfaction of service, not a predetermined
amount. If a driver has already received a
predetermined gratuity, they're less likely to go
the extra mile that our customers come to expect
from us.
Question: How
do I tip my driver?
Answer: You have two options when it comes to
driver tipping (Gratuity). You can prepay the
industry standard of 20% at the time of reservation
which will be charged to your credit card, or you
can pay the gratuity in cash directly to the driver
when you finish your trip. (This would be 10% each
way if you are traveling round-trip). There is no
"minimum" or "maximum" for tipping. It is entirely
up to you how much you elect to tip your driver. All
of our drivers receive a salary but gratuities are a
part of their income much like food service
employees.
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Fares
Question: Are
there any additional fees
not listed in the fare?
Answer: Absolutely Not! Everything is included
in our fares. We never charge for tolls, "service
fees", or any tax. The fares you see are the fares
you pay. We STRONGLY encourage you to read the Terms
and Conditions of other transportation companies!
Question: Are
there discounts available for Travel Agents or Group
Travel Planners?
Answer: All of our rates are "net" rates and as
such, no additional discounts are available with the
exception of multiple booking discounts.
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Grocery Store and Rest Stops Enroute
Question: Will
the driver wait for us if we need to use the
restroom or stop at a Pharmacy or Grocery Store?
Answer: Yes, the driver will make a very brief
stop at your request. Any wait time over 31 minutes,
your credit card will be charged at a rate of $75.00
for each 30 minutes.
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Guarantee
Information
Question: Is
the shuttle guaranteed to be on-time?
Answer: No ground transportation company would
ever be able to guarantee an on-time departure or an
on-time arrival. Simply put, we cannot predict road
and traffic conditions. Delays caused by weather,
traffic or conditions beyond our control cannot be
helped. It is our policy that all of our shuttles
are "staged" 15 minutes prior to pick up times. This
means that if your pick up time is scheduled for
09:00AM, our shuttle is scheduled to be there at
08:45AM.
Question: What
if there is a mechanical?
Answer: The fact of the matter is, our shuttles
are machines and occasionally, machines break.
Fortunately, we DO have back-up shuttles in Orlando,
Fort Lauderdale, Miami and Key West. Should your
shuttle experience a mechanical failure, we can
dispatch another shuttle usually within 30 minutes.
Question: Will
the shuttles I be riding in be insured and permitted
legally?
Answer: Yes, all of the shuttles we use are
insured with a minimum of $1 Million Dollars of
General Liability and we currently have permits to
transport in and out of all major airports and
cruise ports in the State of Florida.
Ambiance
Transportation offers a 100% guarantee on your trip.
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Reservation
Information
Question: When
should I make my reservation?
Answer: If you have already booked your flight,
then you should book your ground transportation as
well. There are two reasons for this. First, during
the weekends is all transportation companies most
busy time. We do sell out. Secondly, Fares are
subject to change without notice. If you like the
fares you see, book it - they can change tomorrow!
Question: How
much of a deposit is required?
Answer: Unlike many ground transportation
companies, we require payment in full at time of
reservation. This guarantees your trip because we do
not "overbook" our transportation.
Question: How
do I make a reservation?
Answer: We offer two options to make a new
reservation. You can book online, which is the most
convenient way to book by clicking
here.
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Travel
from Private Homes or Hotels
Question: Is
there a Fare Difference whether I am traveling from
the Airport, Hotel, Business or Private Residence?
Answer: No, we do not charge a "surcharge" for
picking up at the Airport so the fare is the same
from the Airport, Hotels, Businesses or Private
Residences.
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Wait Time Charges
Question: What
if I am late and my driver has to wait for me?
Answer: Our drivers will await up to 30 minutes
at no additional charge. After 31 minutes, your
credit card will be charged $50.00 for every 30
minutes the driver must wait for you to arrive. This
does NOT apply for late arriving flights or ships.
This fee is applicable to Private Home or Hotel pick
ups only.
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Wheelchair
Lifts and Ramps
Question: Do
your busses have wheelchair lifts?
Answer: No, our shuttles are not equipped with
wheelchair lifts or ramps.
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